Contact & support
Help, contact & FAQ
Institutional integration and pilot inquiries, plus desk support for approved users. FIFO is liquidity infrastructure — desk help covers corridor trading after onboarding.
Contact paths
Platform FAQ
Infrastructure and positioning — also on the homepage.
Is FIFO a public crypto exchange?
No. FIFO is liquidity and settlement infrastructure. Institutions and partners connect for RFQ-based execution, routed liquidity, and coordinated fiat and digital-asset settlement — not an open order book or retail marketplace.
Who is FIFO built for?
Liquidity providers, VASPs, PSPs, fintechs, payment companies, and enterprises that need executable pricing, inventory-aware routing, and reconciled settlement across supported corridors.
What does the execution flow look like?
RFQ → liquidity routing → settlement orchestration → reconciliation. A client requests a quote; FIFO applies policy and routes to an eligible LP desk; fiat and digital-asset legs settle independently; the unified ledger reconciles both.
Why doesn't the homepage show live LP counts or fill statistics?
Empty or near-zero operational counters damage credibility on a public site. We show capabilities and honest corridor status instead. When FIFO has meaningful verified production metrics, a Network Statistics section can be introduced.
Which corridors are available?
India (INR), Brazil (BRL), Turkey (TRY), and Indonesia (IDR) are in pilot. Additional markets are listed as coming soon when not yet shipped. We do not claim global liquidity or worldwide settlement unless it genuinely exists.
Customer desk FAQ
For compliance-approved desk users within supported corridors.
Buy stablecoins
Pay local fiat on your corridor rail. Digital assets stay reserved until fiat confirms.
Sell stablecoins
Lock quote and use a verified beneficiary for fiat payout after cooling-off.
Wallet
Deposit or withdraw supported stablecoins. Reserved stays locked on open quotes.
How does a buy settle on the desk?
Lock an executable quote, pay the exact local fiat on the corridor rail (UPI, Pix, card, etc.), then supported stablecoins release from reserve after the fiat leg captures.
When can I sell to a new bank account?
After you add and verify the beneficiary. A cooling-off window must elapse before that account can receive a sell payout.
What is reserved balance?
Inventory locked against an open quote or fill. It is not withdrawable until the order completes or is abandoned.
Why did a quote expire?
Quotes bind rate, fee, and LP on the server clock. If TTL hits zero, request a new print — the old one cannot be accepted.